Why can't I claim my Season Journey rewards?

This morning I completed the final two challenges in my Chapter III Season Journey, but I'm unable to claim my Haedrig's Gift cache because the game says I need to complete the previous step.

When I look at Chapter II journey, it's complete, but not marked as completed, as it's missing a gold seal, which I assume means completed. I have claimed my set items from chapter 2 already, so I've no idea what's left to complete.

What am I missing?

Chapter I

Chapter II

Chapter III

1 Answer

As I tend to leave my PS4 in rest mode, I actually closed Diablo 3 this morning. When I restarted the game, my Season Journey updated itself and I was able to claim my rewards.

So it seems that you have to actually restart the game from fresh to force an update.

1